Terms + Conditions

Sourcing

Nature of hand-made products:

All of our products are handmade using genuine animal by-products, as well as organic grasses and shells.  Due to the nature of our production methods and materials, each product will vary slightly in both dimensions and coloring. We believe that these natural variations enhance the authenticity of each item. 

 

International Certifications:

CITES (Convention on International Trade of Endangered Species)

None of the animal horns, hides, skulls or other animal decoration in our range are on the CITES “endangered” list.   All of the products offered by Ngala Trading Co have been approved for import into the United States by the US Fish & Wildlife Service. 

 

UL (Underwriters Laboratory)

All of the chandeliers in the Ngala Trading collection delivered after April 1, 2017 have been tested and approved to carry the UL label for indoor lighting. 

All of our portable (table and floor) lamps have been engineered to meet UL-standards, and are constructed with UL-listed electrical components.  They are not, however, UL-listed.    

 

Purchasing

Placing an order: 

We accept orders via our website (www.ngalatrading.com) and email (info@ngalatrading.com).  If you would like to discuss your order prior to placing it, please contact our Showroom at (646) 422 7317.

 

Customer Service

For questions about the status of an order, availability, sizes or information pertaining to your order, please contact us at info@ngalatrading.com  

 

Order Processing:

All orders are processed in the order in which they are received.  Immediate Delivery items typically ship within one business day.  We will always provide an estimated delivery date for any Back Order and Made-to-Order items prior to confirming the order. 

Please allow 12-16 weeks for manufacturing and transport of all Back Order and Made-to-Order products.

 

Payment terms:

Orders for Immediate Delivery and Back Order items must be paid in full at the time of ordering.  

Made-to-Order items require a non-refundable 50% deposit to allocate stock / initiate production. The deposit amount is calculated on the cost of the item and the estimated shipping from our warehouse in Passaic, NJ. The balance is due in full prior to shipping.  We accept personal Credit Cards (Visa, Master Card and American Express).  Credit card authorization forms can be downloaded from our website and emailed to us at info@ngalatrading.com.

 

Cancelled Orders:

Orders for Immediate Delivery and Back Order products may be cancelled with no charge prior to the item shipping.  An item has been shipped when we have generated a tracking number, regardless of whether this information has been transmitted to the customer.  Once the item has shipped, the Order may not be cancelled.

Orders for Made-to-Order items may not be cancelled once the Order has been confirmed by us and secured by a 50% non-refundable deposit.  We do not offer refunds of the deposit once the Order has been confirmed. 

 

Returns:

We offer a no-hassle return policy on all of our In Stock & Made-to-Order products – excluding chandeliers, pendants and Special Order items.  Simply contact us within five (5) calendar days of receiving your order via our email address (Info@ngalatrading.com), to inform us of your circumstances.  A few items to note about Returns:

  • Return shipping is for the customer’s own account. In addition, no refund will be made for the original (outbound) shipping charge.
  • All returns must be packaged in the same manner as they were sent from our warehouse. Returns will not be accepted if the merchandise is not new-in-box and/or shows any sign of wear, use or damage.  Returns arriving into our warehouse damaged due to poor packing will not be credited to the customer’s account.
  • Refunds are always credited back to the original form of payment. From the time we initiate a refund, it may take up to ten (10) business days for the credit to appear on the customer’s statement.
  • Unfortunately we are unable to accept returns for any Chandelier, Pendant or Made-to-Order item.  

 

Exchanges:

We are happy to exchange new-in-box merchandise for other items in our range.  (Excluded from this policy are all chandeliers, pendants and Made-to-Order items.)

To initiate an exchange, please contact us within five (5) calendar days of receiving your order via our email address (Info@ngalatrading.com), to make your request.  Shipping will be charged on both legs of the exchange.

 

Shipping & Handling

Shipping / Freight Charges:

We ship small packages (including small chandeliers) via FedEx Ground from our Passaic, NJ warehouse:

  • Shipping charges will be added at the time we confirm the order
  • All shipments are sent fully insured, and require a signature for release
  • Transit time for Immediate Delivery products is typically 3-5 days depending on Ship To address
  • Expedited shipping and handling is available for a surcharge
  • Shipping is always on our account, and includes full insurance coverage.  

We ship large items (including most chandeliers) via YRC Freight from our Passaic, NJ warehouse:

  • Shipping charges will be added at the time we confirm the order
  • All shipments are sent fully insured, and require a signature for release
  • We offer Residential, Inside delivery to our Retail Customers; unfortunately, we are not able to provide a White Glove Delivery service (e.g. where the product is brought into the room of choice, uncrated and installed). Residential, Inside delivery indicates that the crated item(s) will be brought over the first available threshold (usually the garage or inside the front door). 
  • All shipping costs must be paid in full before release of the item to the shipping company.

 

Shipping Addresses:

Due to the nature of our products, we do not ship to Post Office boxes (small packages) or Storage Facilities (crated items).

 

Storage:

We are happy to store Back-Order and Made-to-Order items for up to 30 days after they arrive in our warehouse at no additional charge.  Thereafter a monthly storage fee will apply.  Storage fees must be settled along with Shipping/Freight fees prior to shipping. 

 

Carrier Damages:

Claims for damages to products that do not arise from defects in material or workmanship are the responsibility of the shipping carrier.  If the shipment arrives with visible damages (crushed box, broken crate, moisture, etc) please note the damage in writing on the carrier’s delivery receipt before signing the release document.  A claim for shipping-related damages will not be accepted unless damages are noted on the carrier’s delivery receipt.  Digital photographs of damaged goods and boxes will be required for replacement of damaged goods.  Please save all damaged cartons until any claim with the carrier is settled.


Missing Items / Defective Products:
 

Please inspect all shipments immediately upon arrival and contact us at info@ngalatrading.com within 48 hours of receipt to report any missing items and/or defective products.  Digital photographs of damaged goods and boxes will be required for replacement of defective goods.  Please save all packaging materials with respect to defective goods. 

Short-shipped merchandise will be, at our discretion, replaced or credited to your original form of payment.

Defective merchandise will be, at our discretion, repaired, replaced or credited to your original form of payment.  If damaged item(s) are to be replaced or credited, the items must be returned to us prior to shipment of a replacement or authorization for credit.  For all returned products, only use the shipping documents provided by us.  Shipping reimbursement will not be made for use of non-authorized shipments. All returns must be properly packaged with original packaging (unless otherwise instructed), clearly labeled with correct Return Authorization number and scheduled for pickup within five (5) business days of receipt of shipping documents.

 

Warranty & Intellectual Property

Limited Warranty:

We ship items that broadly conform to the samples displayed our website; however, small irregularities in shapes, surfaces and finishes are hallmarks of handcraftsmanship and should not be considered defects. Because most of our items are also crafted from natural materials, texture and coloration may also vary from piece to piece.  The item(s) ordered, therefore, will never match exactly the representative samples shown on our website. 

Specifications of individual items are subject to change and may differ slightly from those shown or indicated. 

Ngala Trading Co. warrants its products for one year from date of sale against defects in materials and workmanship.  This is our only limited warranty or liability. 

Our limited warranty does not cover: (a) normal wear and tear, (b) product variations, (C) defects or damage occurring due to, or following product modification (d) damaged caused by shipping/transit and (e) damage caused by misuse, abuse, or negligent treatment of merchandise.  Our limited warranty is limited to the original retail purchaser. In no event shall we be liable for incidental or consequential damages in connection with the purchase or use of any merchandise. This limited warranty provides your exclusive remedy for any defective product.

 

THE FOREGOING LIMITED WARRANTY IS MADE EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS, IMPLIED OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR ANY AFFIRMATION OF ANY FACT OR REPRESENTATION WHICH EXTENDS BEYOND THE LIMITED WARRANTY SET FORTH ABOVE AND ANY SUCH WARRANTIES ARE HEREBY EXPRESSLY DISCLAIMED.


Intellectual Property Rights: 

All information concerning Ngala Trading Co. products, including photos, sales materials, product design, and drawings are subject to trademark, copyright and intellectual property rights held by Ngala Trading Co. (and/or its suppliers) and may not be used in any way without written consent.


Controlling Law / Jurisdiction:

The laws of the State of Virginia shall govern the validity and interpretation of this Agreement. You hereby submit to the jurisdiction of any state or federal court located in Richmond, Virginia, for the purpose of any suit, action or other proceeding arising out of any of the obligations under this Agreement. Any and all costs and fees, including attorneys’ fees, shall be reimbursed to the prevailing party by the other party upon demand by the prevailing party. Except in the case of nonpayment, neither party may institute any action in any form arising out of this Agreement after the earlier of (i) the expiration of one (1) year following the date of sale of the merchandise, or (ii) the expiration of the statute of limitations applicable to such action. Ngala Trading Co’s rights and remedies under this Agreement are cumulative, are in addition to, and do not limit or prejudice any other right or remedy available at law or in equity.


Miscellaneous:

Should any provision of this Agreement be determined to be illegal, invalid or unenforceable, the remaining provisions shall not be affected by the illegal, invalid or unenforceable provision and the parties shall undertake to renegotiate, modify, amend or delete the said illegal, invalid or unenforceable provision in order to give the fullest effect to the terms of this Agreement. Ngala Trading makes every effort to ensure the accuracy of pricing and product information, but in the event of an inaccuracy, Ngala Trading shall have the right to cancel any orders placed for products listed at an incorrect price or containing other incorrect information. All prices and items are subject to change without notice.


Modification:

This Agreement constitutes the entire agreement of the parties with respect to the terms and conditions of sale and delivery. No modification of this Agreement shall be binding upon the parties unless in writing and signed by an authorized agent of Ngala Trading and of Buyer. This Agreement shall be deemed to be an offer by Ngala Trading in accordance with the terms and conditions hereof.

Authorizing Ngala Trading Co. to take a deposit for a Made-to-Order item, or by making payment in full for Immediate Delivery or Back Order items constitutes acceptance of these Terms & Conditions.

Copyright 2020 Ngala Trading Co.. All Rights Reserved. Site Map | Terms + Conditions | Privacy Policy