Ordering

Placing an order:  

We accept orders via our website (www.ngalatrading.com) and email (info@ngalatrading.com).  If you would like to discuss your order prior to placing it, please contact our Showroom at (646) 422 7317.

All orders are processed in the order in which they are received.  Immediate Delivery items typically ship within one business day.  We will always provide an estimated delivery date for any Back Order or Special Order items prior to confirming the order.  

Please allow 12-16 weeks for manufacturing and transport of all Back Order and Special Order products.

Customer Service:

For questions about the status of an order, availability, sizes or information pertaining to your order, please contact us at info@ngalatrading.com  

Shipping & Handling

Shipping charges:

For customers with a US, Mexico or Canada ship-to address, a flat-rate charge is added to your order at check-out, and covers standard “Ground” service plus insurance.  Want your item faster?  We have great FedEx rates and will be happy to quote you on an expedited service.

 

For items being shipped outside of North America – and for all larger pieces (e.g. furniture) -- we will provide a shipping estimate within one business day of your order. 

 

Shipping carriers:

We ship all small-package orders via FedEx Home Delivery.  Transit time for In-Stock products is typically 3-5 business days, depending on your location from our warehouse in central New Jersey.  Expedited shipping is available for all items.

 

Shipping addresses:

Due to the nature of our products, we do not ship to post office box addresses nor to storage units.

Signature releases:

All of our products ship with full insurance.  As a condition of this, most of our items require a signature on delivery.  We are happy to direct your package to a local FedEx office if you are unable to accept delivery during working hours.

 

Damages / Defects:

Please inspect your items immediately on arrival and contact us at info@ngalatrading.com within 48 hours of receipt to report damaged or defective shipments.  Please include one or more pictures of the damage being reported.

 

Whether or not an item is damaged will be at the discretion of Ngala Trading Co.  If we determine that damage was made during shipping, we will issue a Return Authorization Number and Return Label.  Return Labels are valid for 15 days.  If an item is returned after this time, it will be refused and the item(s) returned to the sender. 

 

Damaged/defective merchandise will be replaced with new merchandise, a credit for a future order with us or a credit back to the original form of payment.

Order Cancellation and Returns

 

In-Stock products:

Orders for In-Stock products may not be cancelled after the item ships.  An items has been shipped when we have generated a tracking number and provided this to the customer.

 

Out-of-stock products:

Orders for out-of-stock items may be cancelled within 5 business days of us notifying you that an item is temporarily out of stock.  Should you wish to cancel your order, we will refund your original form of payment in full.

Special Order products:

Orders for Special Order items may not be cancelled once the Order has been confirmed by us and secured by a 50% non-refundable deposit.  We do not offer refunds of the deposit once the Order has been confirmed.  

Returns:

We offer a no-hassle return policy on all of our In Stock & Out-of-Stock products – excluding chandeliers, pendants and Special Order items.  Simply contact us within five (5) calendar days of receiving your order via our email address (Info@ngalatrading.com), to inform us of your circumstances.  A few items to note about Returns:

 

  • Return shipping is for the customer’s own account.  In addition, no refund will be made for the original (outbound) shipping charge.

  • All returns must be packaged in the same manner as they were sent from our warehouse.  Returns will not be accepted if the merchandise is not new-in-box and/or shows any sign of wear, use or damage.

  • All returns are subject to a restocking fee, which varies between 10% - 20% of the merchandise value.  The restocking fee will be deducted from any refund, and will be confirmed once we have inspected the merchandise in our warehouse.

  • Refunds are always credited back to the original form of payment.  From the time we initiate a refund, it may take up to ten (10) business days for the credit to appear on the customer’s statement.

 

In those unfortunate cases where an item has arrived in a damaged or defective state, please see “Shipping & Handling” for details on how we address damages & defects.