Shipping & Handling
You may either order via our online store or by phoning us at (646) 476-7678, or by writing to us at email@example.com. We accept Visa, MasterCard and American Express.
For customers with a US, Mexico or Canada ship-to address, a flat-rate charge is added to your order at check-out, and covers standard “Ground” service plus insurance. Want your item faster? We have great FedEx rates and will be happy to quote you on an expedited service.
For items being shipped outside of North America – and for all larger pieces (e.g. furniture) -- we will provide a shipping estimate within one business day of your order.
We generally ship via FedEx Ground. Transit time for In-Stock products is typically 3-5 business days, depending on your location from our warehouse in central New Jersey. Expedited shipping is available for all items.
Due to the nature of our products, we do not ship to post office box addresses.
All of our products ship with full insurance. As a condition of this, most of our items require a signature on delivery. We are happy to direct your package to a local FedEx office if you are unable to accept delivery during working hours.
Damages / Defects:
Please inspect your items immediately on arrival and contact us at firstname.lastname@example.org within 48 hours of receipt to report damaged or defective shipments. Please include one or more pictures of the damage being reported.
Whether or not an item is damaged will be at the discretion of Ngala Trading Co. If we determine that damage was made during shipping, we will issue a Return Authorization Number and Return Label. Return Labels are valid for 15 days. If an item is returned after this time, it will be refused and the item(s) returned to the sender.
Damaged/defective merchandise will be replaced with new merchandise, a credit for a future order with us or a credit back to the original form of payment.
Sending one of our items as a gift? Write to us at email@example.com and we will include a hand-written note inside the box for no additional charge.
Order cancellation and returns
Orders for custom items may not be cancelled after they have been placed and a deposit paid.
Orders for In-Stock products may not be cancelled after the item ships. An items has been shipped when we have generated a tracking number and provided this to the customer.
Orders for out-of-stock items may be cancelled within 5 business days of us notifying you that an item is temporarily out of stock. Should you wish to cancel your order, we will refund your original form of payment in full.
All items that were either In-Stock or Out-of-Stock may be returned, provided they have not been used, and provided that you have contacted us within 48 hours of receipt of the package. All returns come with a 30% restocking fee – which may be higher on some items. To initiate a return, please contact us at firstname.lastname@example.org, or through the Showroom at (646) 476-7678.
In those unfortunate cases where an item has arrived in a damaged or defective state, please see “Shipping & Handling” for details on how we address damages & defects.