Cancellations, Returns & Exchanges

Order Cancellations

In-Stock products

Orders for In-Stock products may not be cancelled after the item ships.  An item has been shipped when we have generated a tracking number and provided this to the customer.

Out-of-stock products

Orders for out-of-stock items may be cancelled within 5 business days of us notifying you that an item is temporarily out of stock.  Should you wish to cancel your order, we will refund your original form of payment in full.

Cut Yardage

Orders for Cut Yardage (fabric) may not be cancelled once we have acknowledged the order with an Order Confirmation.

Made-to-Order products

Orders for Made-to-Order items may not be cancelled after they have been placed and a non-refundable 50% deposit paid.


We offer a no-hassle return policy on all of our In Stock & Back Order products – excluding Chandeliers, Pendants, Cut Yardage and Made-to-Order items.  Simply contact us within five (5) calendar days of receiving your order via our email address (, to inform us of your circumstances.  A few items to note about Returns:

  • Return shipping is for the customer’s own account. In addition, no refund will be made for the original (outbound) shipping charge.
  • All returns must be packaged in the same manner as they were sent from our warehouse. Returns will not be accepted if the merchandise is not new-in-box and/or shows any sign of wear, use or damage.
  • Refunds are always credited back to the original form of payment. From the time we initiate a refund, it may take up to ten (10) business days for the credit to appear on the customer’s statement.
  • Unfortunately we are unable to accept returns for any Chandelier, Pendant or Made-to-Order Item.  


We are happy to exchange new-in-box merchandise for other items in our range.  (Excluded from this policy are all Chandeliers, Pendants, Cut Yardage and Made-to-Order items.)

To initiate an exchange, please contact us within five (5) calendar days of receiving your order via our email address (, to make your request.  Shipping will be charged on both legs of the exchange.

Copyright 2023 Ngala Trading. All Rights Reserved. Site Map | Terms + Conditions | Privacy Policy